PagerDuty

PagerDuty Toolkit

The Arcade PagerDuty toolkit lets LLMs interact with PagerDuty to query and manage incidents, on-call schedules, teams, and services via natural language or agentic workflows.

Capabilities

• Incident management — retrieve individual incidents by ID, list incidents with filters (status, urgency, service, team, time range), update status (acknowledge, resolve, reopen), and reassign incidents to specific users.
• On-call & scheduling — list on-call entries, schedules, and escalation policies (individually or in bulk) to surface who is on-call and how escalation paths are configured.
• Activity & audit — fetch the account-wide log entry feed to review incident triggers, acknowledgments, escalations, and resolutions.
• People & teams — list or look up users (including fuzzy search by name/email), list teams with linked members and resources, and retrieve the authenticated user's own profile with contact and notification summaries.
• Service discovery — list and retrieve individual PagerDuty services, with optional name-based search, to map alerts to their owning service configurations.

OAuth

This toolkit uses OAuth 2.0 via the PagerDuty Arcade auth provider. Configure the provider and review required scopes in the Arcade PagerDuty provider docs.